Starting her banking career in 1998 is where Jill Castilla started on the intense journey to eventually becoming the CEO of Citizens Bank of Edmond.
Engaging in a laborious turnaround process for Citizens Bank of Edmond a few years ago and succeeding involved a host of daily decisions. No doubt many were critical and had much to do with the eventual recovery of the bank. What could have been a bank failure, is a success today.
The recovery of the bank does not mean that Castilla is slowing down now at all. Commonly seen on various social media, she is fully engaged in community development and conceiving of new banking tools to do that.
But there was an earlier decision that she identifies in this episode that she identifies as the most important decision that she ever made.